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Custom Features
Call Waiting
Three Way Calling
Speed Calling
Call Forwarding
Call Forwarding-Busy Line
Call Forwarding-Does Not Answer
Remote Access to Call Forwarding
Customer Control of Call Forwarding Busy Line
Customer Control of Call Forwarding Does Not Answer
Call Waiting
This service allows you the option to receive another call while you are using your phone. If you are on the phone, you will know someone else is trying to call you when you hear a brief tone signal.
1. To answer a second call, press and release the receiver button for 1/2 second. Your first caller will be placed on hold, and you will then be connected to your second caller.
2. To return to your first caller, press and release the receiver button again and you will be switched back to your first caller. You may switch back and forth between the two calls as often as you want.
If you do not want to be interrupted on a call, you may temporarily cancel Call Waiting. To activate, follow the steps below before making a call.
To temporary cancel Call Waiting while a call is in progress, you must already be subscribed to Call Waiting and Three-Way Calling. To activate follow the steps below while your call is in progress.
1. Press the receiver button for 1/2 second to place your caller on hold.
2. Listen for a dial tone.
3. If you have touch-tone, dial *70
4. Press the receiver button again for 1/2 second and you will be returned to your original call.
5. Please know that you cannot cancel Call Waiting while a call is in progress and another caller is trying to reach you. Call Waiting automatically reactivates when you hang up.
Three Way Calling
This service allows you the capability to add a third person to your conversation. To activate Three Way Calling, follow the steps listed below:
1. Press and release the receiver button so that your first call will be placed on hold. You should hear three short beeps and then a dial tone.
2. Dial the third person's telephone number. You will be able to speak with this third person before adding the original caller.
3. To begin your three way calling conversation, press and release the receiver button again, and all three parties should then be on the line.
If the original party hangs up, you may add another third party by repeating the steps above. To disconnect the third party, press the receiver button twice. You may then add a different third party. All parties are disconnected when you hang up.
Speed Calling
Speed Calling gives you the opportunity to reach frequently called numbers by dialing an assigned code. You can set up either a one-digit Speed Calling Code (2 through 9), or a two-digit Speed Calling Code (20 through 49). To set up Speed Calling numbers, follow the steps listed below:
1. Dialing 74 will allow you to set up a one-digit Speed Calling Code. If you have touch-tone, dial 74# and listen for a dial tone. If you have rotary, dial 74 and listen for a dial tone.
Dialing 75 will allow you to set up a two-digit Speed Calling Code. If you have touch-tone, dial 75# and listen for a dial tone. If you have rotary, dial 75 and listen for a dial tone.
2. Listen for three short beeps and a steady dial tone.
3. Enter the Speed Calling Code you wish to assign (2 through 9 or 20 through 49).
4. Dial the desired local or complete long distance number and then press the # key. You should then hear another three short beeps. This indicates your speed-dialing number has been stored. Continue to enter other Speed Calling Codes using steps 1-4 above.
To use your Speed Calling Feature, simply dial your one- or two-digit code, and then the # key.
Should you ever need to change a Speed Calling Number, simply repeat steps 1 through 4.
Call Forwarding
Call Forwarding allows you to transfer incoming calls to any telephone. To activate Call Forwarding, follow the steps listed below.
1. If you have touch-tone, dial 72#.
If you have rotary, dial 72.
2. Listen for a dial tone (in some areas, you may hear three short tones and then a dial tone), and dial the number you want your calls forwarded to.
3. Listen for two short tones followed by the normal ringing sound (in some areas, you may only hear the normal ringing sound). When the calling party answers, tell them you are forwarding your calls to their number. Once you hang up, Call Forwarding will have been established.
To cancel Call Forwarding, for touch-tone dial 73#, and for rotary dial 73. Listen for two or three short tones, followed by a steady dial tone. In some areas, you may only hear two or three short tones. Call Forwarding has been cancelled.
Call Forwarding-Busy Line
This feature automatically routes calls to another preselected telephone number at another location whenever your line is busy. When ordered you specify the preselected telephone number to receive your calls, and it is programmed in the telephone company's central office. If the telephone number your calls are forwarded to is busy, the caller will receive a busy tone.
Call Forwarding-Does Not Answer
This service automatically routes calls placed to your number that are not answered at your premise within a designated number of rings to another preselected telephone number. When ordered, you specify the preselected telephone number to receive your calls, and it is programmed in the telephone company's central office.
Customer Control of Call Forwarding Busy Line
This service provides you the ability to selectively activate and deactivate the Call Forwarding Busy Line features from your telephone line by using dial codes. When ordered, you specify the preselected telephone number to receive your calls, and it is programmed in the telephone company's central office. To activate, press 82# from a touch-tone phone (rotary, dial 82). Then, listen for beeps followed by a steady dial tone. To activate while on a conversation (you must be subscribed to Three Way Calling to use this feature), press the receiver button for one second to put your caller on hold and wait for a dial tone. Then, press 82# from a touch-tone phone (rotary, dial 82) and listen for beeps followed by a steady dial tone. Finally, press the receiver button again to resume conversation. To deactivate, press 83# from a touch-tone phone (rotary, dial 83), and listen for beeps followed by a steady dial tone.
Customer Control of Call Forwarding Does Not Answer
This service provides you the capability to selectively activate and deactivate the Call Forwarding Does Not Answer feature from your telephone line by using dial codes. When ordered, you specify the designated number of rings and the preselected telephone number to receive your calls, and it is programmed in the telephone company's central office. To activate, from a touch-tone phone press 77# (rotary, dial 77). Listen for a series of beeps followed by a steady dial tone. To deactivate, from a touch-tone phone, press 78# (rotary, dial 78). Listen for a series of beeps followed by a steady dial tone.
Remote Access to Call Forwarding
This service provides you the capability to remotely active or deactivate Call Forwarding from any touch-tone phone. You do not have to wait for an answer to activate Call Forwarding. To use this service, just listen to the instructions after dialing the Special Access Number. To activate, follow the steps listed below.
1. Dial the Special Access Number.
2. Dial your seven digit home or office telephone number that has Remote Access to Call Forwarding.
3. Dial your Personal Identification Number.
4. Dial 72#.
5. Dial the number to which you want your calls forwarded to. If you have to dial a "1+ an Area Code" to reach this number from your home or office, then do so. The forwarded to number dialed may be repeated to allow for correction if dialed incorrectly. Depending upon your area, you may hear either a recorded announcement, fast busy, or a series of beeps, followed by a steady dial tone as confirmation that Remote Access to Call Forwarding has been activated.
To deactivate, follow the steps listed below.
1. Dial the Special Access Number.
2. Dial your seven digit home or office telephone number that has Remote Access to Call Forwarding.
3. Dial your Personal Identification Number.
4. Dial 73#.
Please be aware that you have three chances to enter the correct telephone number that has Remote Access To Call Forwarding and your Personal Identification Number. After three attempts, you will be disconnected and will have to begin again. Also, if you forward calls to a number outside of your local calling area, you will incur toll charges.
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